IT Management Principles - ( 2 day Learning Workshop )

Objective:
To develop skills that will enable technical professionals to excel in key management areas, including delegation, staff development, team building, and motivating others.
Target Audience:
IT professionals who have recently moved into a management position and managers who are continuing to develop their management skills.

Focus:
• The Leadership Role
• Employee Development and Feedback  
• Breaking Communication Barriers

What Previous Participants have said about IT Management Principles:
“I got a lot out of the course and I feel better prepared to handle a management position.”
- TTX
“The program exceeded my expectations. There were great examples and exercises.”
– Kraft Foods
“Very well aligned with ALL aspects of my daily work.” - Exelon
“The materials presented were easy to understand. Frequent class activities reinforced the materials. The instructor’s love for the subject made this an enjoyable learning experience.”
– Northern Trust

IT Management Principles Featured Topics

Effective Communication
• The Communication Process
• Barriers to Effective Communication
• Developing Active Listening Skills

Delegation
• Responsibilities vs. Capacity
• Reasons for Delegating
• Manager’s Responsibilities
• Successful Delegation

Performance Management
• Setting Effective Objectives
• Evaluating Employee Performance
• Conducting an Effective Performance Appraisa
• Constructive Feedback

Team Problem Solving
• Conducting Effective Meetings
• Group Creativity
• Group Dynamics
• Fostering Teamwork

The Changing Face of IT
• IT in Transition
• Changing Demographics

Where Shared Experiences Maximize Performance