Communicating Skills for IT Professionals


Communication Skills for IT Professionals - (1 day Learning Workshop)
Objective: To develop habits and skills that result in the effective exchange of information and ideas. Target Audience: Any IT professional who depends on accurately understanding others and effectively conveying their own ideas.
Focus: • Active Listening • Positively Influencing Others • Avoiding Misunderstandings	• Tailoring Your Message • Eliminating Barriers to Communication • Building Trust
What Participants have said about Communication Skills for IT Professionals: “Provided me with immediate takeaways to improve my communications.” – Insurance Auto Auctions “I started out nervous and ended up confident!” – Office Max “It was much more than I expected and really helped.” – Kraft Foods “It went into more detail than I thought it would and it exceeded my expectations.”– Tellabs
Communication Skills for IT Professionals Featured Topics
Active Listening • Maintaining Focus • Eliminating Distractions • Mirroring Techniques • The Power of Listening	Importance of Attitude • Impact of Attitude • Self-Fulfilling Prophecies • Focusing on the Positive
Beyond Words • Body Language • Tone of Voice • Reading Expressions	Avoiding Misunderstandings • Paraphrasing • Asking the Right Questions • The Power of Repetition • Providing Clarification
Building Trust • Taking Personal Responsibility • Consistent Follow-Through • Honesty	Positively Influencing Others • Identifying Why They Should Care • Tailoring Your Message • Understanding the Desired Outcome Breaking Through the “Wall of Formality”
Breaking Through the “Wall of Formality” • Building Positive Rapport • The Importance of Face to Face Contact • Helping Others	Barriers to Effective Communication • Technospeak / Jargon • Misconceptions • Physical Distance
Where Shared Experiences Maximize Performance