14 PDU's
Defining Business Requirements - (2 Learning Workshop)

Objective:
To develop skills and abilities that will enable participants to create Business Case and Business Requirements documents that will help contribute to the success of a project.
Target Audience:
Anyone who participates in, or leads teams involved in defining business requirements.

Focus:
• Use Cases and ROI
• Cross Functional Process Mapping
 • Business Case/Requirements Templates

 • Identifying Critical Success Factors
• Scoping the Project
• The Challenge of Change
What Participants have said about Defining Business Requirements:
“This workshop reminded me that I am not the center of the universe – the business user is!!”
– PACE
“I have greatly increased my knowledge in this area.” – US Cellular
“The templates are very thorough.” – Aon

Defining Business Requirements Featured Topics

Project Life Cycle & Requirements Concepts
• Projects and the Project Life Cycle
• Business Case
• Business and Functional Requirements
• Business Case & Business Requirements
  Templates

Stakeholder Management
• The Need for Sponsorship
• Core Team / Working Committees
• Support Groups

Scoping the Project
 • S.W.O.T. Analysis
• Mission Statement
• Critical Success Factors
• Objectives

Determining Required Functionality
• Current State
• Identifying Problem & Opportunity Areas
• Designing Potential Desired End States
• Performance Metrics

The Toolkit
• Data Gathering Methods - Interviewing,    Observation, Questionnaires, Content Analysis,    JAD Sessions
• Cross Functional Process Mapping
• Use Cases
• Costs and Benefits

Idea Generation & Problem Solving Tools
• Brainstorming
• Cause and Effect Diagrams
• Pareto Analysis / Diagramming
• Multivoting
• Templates

The Challenge of Change
•The Need for Change
•Causes of Resistance
• Introducing and Implementing Change

Where Shared Experiences Maximize Performance